Communication Protocol
Our staff are committed to providing a high quality education to your child, and constantly improving their learning. As part of this, communication with parents is very important to us and we always strive to ensure that we communicate well with parents.
How we communicate
Depending on the nature of information or issue being discussed, we typically communicate with parents through the following means:-
Call Parent
Class Dojo
The School Website
School Comms
Parent pay
Letters (in writing)
In person (through a face to face meeting)
In addition, teachers should usually be available after school when you pick your child up. Early Years and KS1 teachers are available at drop off, during which time any quick messages can be communicated to them. However, should parents wish to have a longer conversation it is important that they make an appointment to speak to the teacher. It is very important that in the interest of the children in the class, the teacher is able to take the class to the classroom as soon as possible and no later than 8.45am so that children can begin their learning.
It is not our policy to typically expect staff to communicate with individual parents via email as this becomes time consuming and untenable over time; and therefore can be detrimental to the day to day running of the school and ensuring that staff are working in the best interests of all pupils according to their role. If you wish to communicate with any member of staff including senior leaders, please do so via the school admin email – office@olsp.uk or if your communication is not vital please contact class teachers via class dojo.
Resolving concerns
We always aim to work harmoniously with parents/carers in the best interests of their children and to deal with any issues that may arise in a prompt and professional manner. Most issues can be quickly and easily resolved through effective communication and working in partnership.
Parents have a right to expect the best for their children and they have a right to express their concerns, though at the same time, teacher and pupils must be allowed to work and learn in a safe and secure environment.
It is important that as a school we look after our teachers wellbeing and therefore if you have a concern, we believe it is always best to talk through first. We therefore ask that if you have a concern, this is not messaged via Dojo, but instead you ask for a phone call, or conversation.
If parents do raise a concern, an initial response or acknowledgement should usually be provided to parents within 5 school days. This will then be followed up in whatever manner is appropriate and agreed (which may include arranging an opportunity to find out more details).
Parents are encouraged to liaise with the class teacher initially, outside teaching hours at a time mutually agreed. The next step would be to arrange a meeting with the relevant member of the senior leadership team, which can be arranged by calling the school office.
Acceptable behaviour and working in partnership
We want to foster a community where people are treated with respect and courtesy. It is important that parents do not approach a child other than their own about a concern. It is also important that parents do not usually try to address their concerns directly with other parents where those concerns relate to incidents between children that happen in school.
We are happy to meet with parents to discuss and try to resolve concerns. However, raised voices, aggression, unnecessary accusatory language, swearing, or threatening behaviour towards staff, pupils or other parents will result in termination of the meeting/ or in removal from the premises. In serious cases the police may be called.
Similarly, we will not tolerate confrontational or inappropriate behaviour in public spaces around the school where this behaviour could potentially be witnessed by pupils.
In the event of raised voices, aggression, swearing or threatening behaviour (in person or in writing including social media), parents will be warned in writing that a repeat of the behaviour will result in a ban from the school site.
In the event of a repeat of behaviour, or in serious cases during the first incident, the Headteacher will write to the parent imposing a ban from the school site. The ban will range in length depending on the seriousness of the behaviour. Parents will be informed in the banning letter of their right to appeal the ban through writing to the Chair of Governors.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner or service provider (in this case, eSchools) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Services to operate, and we refer to these as “essential” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Services, and we refer to these as “advertising” or “analytical” cookies. For example, the embedding of YouTube and Vimeo videos, as added by individual schools, will require “advertising” cookies to be enabled in order to successfully play them. Schools that, for example, opt to track visitor data using Google Analytics will require “analytical” cookies to be enabled in order to do so. These third party cookies are used to tailor content and information that we may send or display to you and otherwise personalise your experience while interacting with our Services and to otherwise improve the functionality of the Services we provide. We also enable schools to employ cookies and similar tracking technologies in connection with their use of our Services in order to allow them to track visitors to and interactions with their school website.
eSchools websites may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us and to enrich your user experience. The cookies differ depending on the information. You can adapt your cookie preferences, although please note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
Our Services allows schools to embed code which may potentially contain cookies. Please note embedded content, if displayed on one of our websites, has been added by the school and not by eSchools. The embedded content added by the school may require additional cookies or tracking technologies to be enabled in order to function.
You have the right to decide whether to accept or reject cookies. Be aware that cookie preferences are set on a per device basis; therefore you may need to set your preferences on each device you use.
Initial cookie pop-up banner: You can exercise preferences about what cookies are served on our Websites by selecting your preference from this modal which appears upon visiting an eSchools website/login screen and dashboard. You can also change your cookie preferences by clicking on the link on the footer of any page. The banner will reappear annually (August 31st to coincide with the academic year) to confirm your settings.
Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing. If you would like to find out more information, please visit aboutads.info/choices or youronlinechoices.com.
Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, by accessing the settings on your Apple or Android mobile device and following the most recent published instructions. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this Cookie Statement indicates when it was last updated.
If you have any questions about our use of cookies or other technologies, please email us at support@.eschools.co.uk.